Everything you need to know when your pet visits our salon
For the health and safety of our associates and customers, we've made several changes to deliver the best possible care and most convenient service while adhering to CDC guidelines.
Here's what's changed:
Our grooming appointments can take anywhere from 2-4 hours, depending on your dog’s size, coat type and the services you choose.
1. Hands-On Pet Assessment: 5-10 Minutes
One of our safety-certified salon associates will do an assessment of your pet’s skin, coat, ears, nails and teeth, so they can properly address their unique needs. While our stylists do take note of any behavioral or health concerns, this is a great time to let us know of any additional concerns, preferences or individual requirements.
2. Brushing & Clipping (pre-bath steps): 10-30 minutes
Your Pet Stylist will start by brushing, combing and clipping your pet to remove any excess hair or tangles before they get their bath. They will also trim the pet’s nails and clean their ears.
3. Relaxing Bath: 10-30 minutes
PetSmart’s relaxing bath system makes tub time a pampering experience. Your salon expert will start by washing your pet with the shampoo/conditioner you agreed on at check-in. All the shampoos and conditioners we use are pH-balanced specifically for pets and provide gentle cleansing without drying your pet’s skin.
4. Custom Drying: 30 minutes+
The drying process begins with a gentle towel drying on your pet’s face, ears and tail. Our dryers are not heated and have adjustable speeds. Different breeds have different needs and each pet is carefully dried using the best method for safety and comfort.
5. Tailored Haircut & Finishing Touches: 30 minutes+
Completing your pet’s haircut after they have been washed and blow-dried allows your stylist to ensure there are no additional tangles and provides the best-looking haircut. If your pet only received a bath or de-shedding service, this time will be used to complete their brush-out, touch-up their nails, wipe out their ears & complete all the finishing touches to get them ready for pickup.
What do I need to bring?
Why does my pet go in a kennel at the salon?
The kennel is a great place for the pet to relax safely in-between steps of the grooming process. This allows each pet to have a quiet space when they are not being worked on by the bather or stylist. Each pet is kept in their own kennel with a bowl of water. In most salons, we are able to put pets that live together in kennels that face each other, so they can see their sibling or friend.
Will my pet have food and water?
All pets in the salon will have access to fresh water, throughout their visit. Our staff does not provide food to pets. If you provide treats, the salon associate can give them to your pet. Some pets are treat-motivated, and treats offer a good/pleasant distraction for completing portions of the service, like nail trims.
Are your associates knowledgeable about my pet’s breed?
Each certified graduate of our Grooming Academy goes through over 800 hours of training, including hands-on experience with a wide variety of breeds. During training, our stylists are educated on breed-specific needs and trims. (Stylists who have been trained outside of our Grooming Academy undergo a thorough evaluation of their technical skills to ensure they are 100% up to PetSmart grooming standards.) All of our staff are fully trained and equipped to make your pet look and feel their very best while adapting to your personal preference.
How do you handle older pets?
For older pets who may have mobility challenges or get tired easily, we offer an express service that reduces time in the salon. Ask your stylist for details.
What if my pet doesn’t like getting groomed?
Our salon associates are trained to provide positive reinforcement throughout the grooming process and we always focus on their comfort and well-being. Our safety-certified stylists can work slowly for pets who are not as keen to being groomed and may stop grooming if the safety of the pet or associate becomes a risk. Always let your salon associate know when booking an appointment if your pet has special requirements so that we can customize to create the most positive experience.