frequently asked questions

What vaccinations do you require?


To maintain a safe, comfortable environment, we require all pets to be current on their rabies vaccinations and to wait at least 48 hours after any vaccinations before checking in. Proof of rabies vaccination in the form of paperwork is required. The waiting period helps to ensure your pet isn't sore at the injection site, which can cause irritability or lethargy. This waiting period also is to prevent stressing a pet who may be experiencing an unexpected allergic reaction from a vaccine/vaccination. Puppies and kittens between 8 weeks and 4 months of age (3 months in Indiana) may receive services in the salon without vaccinations. In New York City, 6-month Bordetella and DHPP with Adenovirus are also required. In Iowa, DPP with Adenovirus is required. In Connecticut, proof of town license is required. Please note: All pets must be in good health prior to receiving any grooming services.

PetsHotel – including Doggie Day Camp

Vaccinations must be administered at least 48 hours prior to arrival under the guidance of a licensed veterinarian. However, we prefer vaccinations be administered 10 days before check-in. Written proof is required. You must also show proof of meeting state and local pet boarding vaccination requirements. Please check with your local PetSmart to verify/confirm your local requirements. For cat guests to stay, we also require FVRCP.

DPP with Adenovirus (Distemper, Parvovirus & Parainfluenza) - 1 or 3-yr. vaccine required

Bordetella - Required every 6 months, however, we recommend every 6 months & at least 7 days prior to check-in to ensure maximum efficiency & protection against Kennel Cough. Please note: many veterinarians administer this vaccine only by request.

Rabies - 1 or 3-yr. vaccine required.

Canine Influenza - Not required, but highly recommended to help protect against Canine Influenza respiratory illness. Consult your veterinarian.

Leptospirosis - Not required, but highly recommended to help protect against the Leptospirosis infection. Consult your veterinarian. fleas & ticks - In addition to vaccinations, all dogs should be flea and tick free. Campers with signs of fleas and/or ticks will be treated at our Grooming Salon at the pet parent’s expense prior to check-in.

Additional requirements - Campers must be at least 4 months of age. We cannot accept intact (unneutered) male dogs, pregnant females or females in heat. Furthermore, for the safety of all animals and associates, we cannot accept dogs of the “bully breed” classification or wolves/wolf hybrids including American Pit Bull Terriers, Miniature Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, American Bull Dogs, Bull Terriers or mixed breeds that have the appearance or characteristics of one of these breeds. At the discretion of PetSmart, some pets may not be permitted.

How do I book a service?

Visit the main All Services page at petsmart.com/pet-services. Click on the specific service you are interested in. This will take you to the homepage of that specific service.


At the top of the screen, you will see “click appointment or check prices.” Select the dog or cat icon based on your pet. Select breed and age. Then click “check prices.” The Grooming Salon Menu on the right side of the screen will populate the estimated pricing for all services available for your pet. Once a service is selected, you will go to the service log-in page to continue your booking. You’ll be prompted to sign in to your PetSmart account or sign up and provide your name, your pet’s information and your email address to get started. You can book your favorite Pet Stylist, check availability, make appointments and sign up for text alerts.


Visit the main PetsHotel page at petsmart.com/pet-services/petshotel and click "reserve." Then enter your zip code and select "reserve PetsHotel" for the PetsHotel nearest you. You'll be prompted to sign in to your PetSmart account or sign up and provide your name, your pet's information and your email address to get started.

Doggie Day Camp

Using the header at the top of the screen, find your local store. Based on your selection, your store’s phone number will appear. The friendly Doggie Day Camp associate will help schedule your pet’s day of play via phone.


Visit the main Training page at petsmart.com/pet-services/training and enter your zip code to select the store nearest you. After locating your closest store, select the desired class and check availability. Then, select your desired class time and dates and click “continue.” You'll be prompted to sign in to your PetSmart account or sign up and provide your name, your pet's information and your email address to get started.