frequently asked questions
Depending on the package you purchased, you will get either: 2 prepaid bath or groom units at a 20% savings OR 1 prepaid bath or groom unit at a 10% savings to you.
Once you have purchased your units, book your next appointment as you normally would in stores, over the phone, online or via the mobile app. If you choose to redeem units online, simply log in or create an account using the same email address provided when the package was purchased. If done correctly, you will see the option to redeem package units on the Grooming Services page or from your Account dashboard.
Click here and create an account using the same email provided during purchase. Head to the Account dashboard to view package details.
You can easily view the status of your units by navigating to the Appointments page from your Account dashboard.
No, you will have the option to rebook the unit.
You need to be a first-time customer into the Grooming Salon.
No, you do not need to be a Treats member.
No, it is one dog/cat per customer (package is tied to human customer vs. pet getting the service).
No, we do not allow upgrades or for you to switch your service once the package has been purchased.
You can purchase 10 days post your initial appointment.
Yes, you can use your prepaid units at any PetSmart Grooming Salon.
Yes, you can schedule with any Salon Associate at any Grooming Salon location.
Yes, you will receive at initial purchase, not at redemption.
The Salon Welcome Package is available to first-time Grooming Salon customers after the first groom or bath is complete. The package must be purchased at the completion of the service or within ten (10) days following the date of service at the store where the service was received. The package may be applied to only one pet per customer. The package is valid at any PetSmart store location. Cat grooming services are available at select locations. The package excludes add-ons. No substitutions or upgrades can be made. Prices & selection may vary by location. All services are subject to availability. Pet age, health & vaccination requirements apply. At the sole discretion of PetSmart, some pets may not be permitted. Breed restrictions may apply.
You have 5 years to use your prepaid bath or groom units.
Yes, you can return the services that are un-used. If you have the receipt, you’ll receive a refund back on the same method you paid or store-credit at the amount notated. If you don’t have a receipt, you’ll get back the un-used credits at the current price with a store credit.
Please visit the Grooming Salon where you purchased the package to process the return.