PetsHotel

As part of our commitment to pet health and safety, we have robust processes in place for all pets receiving care in our PetsHotels and Doggie Day Camps. During higher-risk times, we often add additional measures to ensure pet safety. For example, we extend the pre-screening process for PetsHotel services to ensure pets with any current or previous signs of illness are identified before encountering other pets. We also reinforce existing health and safety protocols, while working to educate pet parents on how to spot signs of a pet illness.

Pets visiting for a stay at the PetsHotel are welcomed by a safety-certified associate who conducts a thorough Hands-on Assessment checking for unique needs, taking note of any behavioral or health issues and addressing any concerns with pet parents. Our rigorous health and safety protocols are designed by a dedicated Safety team of experts and implemented daily by our pet care and safety-certified associates. All rooms, bowls, toys, play equipment and common areas of PetsHotels are sanitized daily with additional cleaning throughout the day. In addition, all PetsHotels feature Aerapy disinfection systems – a state-of-the-art air purification system exclusively designed for the pet industry – which sanitizes the air using Ultraviolet Germicidal Irradiation (UVGI) technology.

Pets in our care are continually monitored and our associates are trained to watch for critical signs of stress. If necessary, associates are empowered to immediately seek veterinary care for any pet that shows signs of illness.

• Proof of vaccinations in paper form is required prior to any PetsHotel services. Rabies, DAPP & Bordetella are required for dogs, and rabies & FVRCP is required for cats. All vaccinations must be administered at least 48 hours prior to checking in. (Some state & local laws may require additional vaccinations be current. Please ask a PetsHotel associate at the time of booking to ensure your pet is ready for their visit.)
• You may bring your pet’s regular diet to be fed while they visit.
• You may bring your pet’s favorite bed, blanket or toy for their visit.

• All pets in the PetsHotel will have access to fresh water throughout their visit.
• Your pet will be provided meals in their own room based on the feeding times you provide at check in.

Each PetsHotel associate goes through a detailed training program, including hands-on experience, to become very knowledgeable about caring for pets. During training to become safety certified, associates learn about dog and cat behaviors, ways they can care for their specific needs and how to keep pets safe.

The health and safety of the pets in our care is our number one priority. Older pets who are in good health may stay at the PetsHotel. Additional bedding and relief walks can be provided upon request.

PetsHotel keeps detailed records of each pet’s stay. We will provide you a personalized Pawgress Report at checkout detailing your pet’s visit. You can call to check on your pet any time during their stay and we can provide updates on how they are doing.