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As part of our commitment to pet health and safety, we have robust processes in place for all pets receiving care in our PetsHotels and Doggie Day Camps. During higher-risk times, we often add additional measures to ensure pet safety. For example, we extend the pre-screening process for PetsHotel services to ensure pets with any current or previous signs of illness are identified before encountering other pets. We also reinforce existing health and safety protocols, while working to educate pet parents on how to spot signs of a pet illness.
Pets visiting for a stay at the PetsHotel are welcomed by a safety-certified associate who conducts a thorough Hands-on Assessment checking for unique needs, taking note of any behavioral or health issues and addressing any concerns with pet parents. Our rigorous health and safety protocols are designed by a dedicated Safety team of experts and implemented daily by our pet care and safety-certified associates. All rooms, bowls, toys, play equipment and common areas of PetsHotels are sanitized daily with additional cleaning throughout the day. In addition, all PetsHotels feature Aerapy disinfection systems – a state-of-the-art air purification system exclusively designed for the pet industry – which sanitizes the air using Ultraviolet Germicidal Irradiation (UVGI) technology.
Pets in our care are continually monitored and our associates are trained to watch for critical signs of stress. If necessary, associates are empowered to immediately seek veterinary care for any pet that shows signs of illness.
Each PetsHotel associate goes through a detailed training program, including hands-on experience, to become very knowledgeable about caring for pets. During training to become safety certified, associates learn about dog and cat behaviors, ways they can care for their specific needs and how to keep pets safe.
The health and safety of the pets in our care is our number one priority. Older pets who are in good health may stay at the PetsHotel. Additional bedding and relief walks can be provided upon request.
PetsHotel keeps detailed records of each pet’s stay. We will provide you a personalized Pawgress Report at checkout detailing your pet’s visit. You can call to check on your pet any time during their stay and we can provide updates on how they are doing.
When you need to be away, PetSmart makes pet boarding easy with comfortable accommodations and activities that give your dog or cat a fun getaway for overnight or longer. PetsHotel offers dogs and cats of every age and stage of life a safe, comfortable home away from home. It's the perfect pet hotel to board your pets with Standard Guest Rooms where dogs can bunk with buddies, Private Suites and Kitty Cottages for your favorite felines.
Our PetsHotel includes on-site care plus twice-daily exercise walks for dogs and unlimited potty breaks. Cats enjoy daily individual playtime and complimentary calming pheromones. Bring your dog or cat's food and treats from home. Medication dispensing services are also available.
If your pet needs grooming services while they're with us, we can help facilitate that, too so they'll be well cared for and looking their best when it's time to go home.
For special offers, more information on our pet boarding services or to book your pet's stay at a PetSmart PetsHotel, find the store nearest you.
*Select locations. Pet age, health & vaccination requirements apply. Subject to availability. Prices may vary. Overnight hotel host may not available in some locations. Breed restrictions apply. At the sole discretion of PetSmart, some pets may not be permitted.
*Select locations. Pet age, health & vaccination requirements apply. Subject to availability. Prices may vary. Amenities may vary by location. Breed restrictions apply. At the sole discretion of PetSmart, some pets may not be permitted.
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